Last updated: 18 June 2026 · Formir Technologies Private Limited
In accordance with the Consumer Protection (E-Commerce) Rules 2020, Rule 4(5), and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, Formir Technologies Private Limited has designated the following individual as the Grievance Officer:
| Name | Nandan Mukkawar |
| Designation | Chief Grievance Officer |
| Company | Formir Technologies Private Limited |
| ceo@faceifylabs.com | |
| Address | Maharashtra, India |
| Working hours | Monday – Friday, 9:00 AM – 6:00 PM IST |
We acknowledge every grievance within 48 hours of receipt. We aim to resolve all grievances within 1 month of acknowledgment, in line with Consumer Protection (E-Commerce) Rules 2020, Rule 4(5)(iii).
Email ceo@faceifylabs.com with the subject line GRIEVANCE — [brief description]. Please include:
For complaints relating to the processing of personal data under the Digital Personal Data Protection Act 2023 (DPDP Act) or the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (SPDI Rules), please contact the Grievance Officer at the email address above.
Users may also escalate unresolved privacy complaints to the Data Protection Board of India once it is established and operational, or to the appropriate adjudicating officer under the Information Technology Act 2000.
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